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Frequently Asked Questions

How can I verify my account and complete KYC?

To verify your account, go to your profile dashboard and upload your PAN card and proof of address. Our verification team reviews it within 24-48 hours. Once approved, you will receive an email confirmation.

What is the process to initiate a SIP in mutual funds?

Navigate to the SIP section, select the mutual fund scheme, specify the monthly investment amount, and provide your bank details. You can choose a start date and frequency. After confirmation, the SIP will automatically debit your account every month.

How do I track my trading portfolio performance?

Use the Portfolio section in your account dashboard to track holdings, daily P&L, realized and unrealized gains. You can also generate detailed reports for specific periods or investments.

What are the charges and fees for trading and mutual funds?

Trading fees are applied per executed order and vary by product type (equity, derivatives, etc.). Mutual fund investments may have entry loads, exit loads, or AMC fees depending on the fund. Detailed fee structure is available on the pricing page.

Can I link multiple bank accounts and manage withdrawals?

Yes, you can link multiple bank accounts in your profile. You can select a preferred withdrawal account and switch between accounts for deposits or payouts at any time. Ensure all accounts are verified to avoid transaction delays.

What security measures protect my investments and personal data?

We use two-factor authentication, SSL encryption, and regular security audits to protect your account. All sensitive data is encrypted at rest and in transit. Never share your login credentials with anyone.

How can I exit or redeem my mutual fund investments?

Go to the mutual fund section, select the units you want to redeem, and submit a redemption request. Redemption proceeds are transferred to your registered bank account within 2-5 business days depending on the fund type.

What is the process to raise a grievance for failed trades or delayed settlements?

If a trade fails or settlement is delayed, you can raise a grievance through the β€œSupport” chat or email. Include trade ID, transaction details, and screenshots if available. Our team investigates and responds within 24-48 hours.

Why Choose Riansa Ventures

Expert Guidance

Our experienced advisors provide personalized investment strategies to help you achieve financial goals efficiently and securely.

Secure Platform

We maintain high-grade encryption, continuous monitoring, and regulatory compliance to ensure that your investments and personal information are always protected.

24/7 Support

Our dedicated support team is available round-the-clock via chat, email, or call to address queries, provide guidance, and resolve issues promptly.

Welcome to Riansa!
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